![]() It is important to note that not all personal experiences are appropriate to share at this level. ![]() Now it’s time to move a bit beyond general facts and share different ideas and perspectives. If the first level of conversation goes well, the parties should feel comfortable with each other and have identified some common ground. Use open-ended questions and listening skills to get as much out of the conversation as possible. Keep an eye out for common ground while you are communicating. Right now, you are simply getting to know the other party. If you are asked about the fact, it’s OK simply to say, “I wasn’t aware of that,” or make some other neutral comment. If someone shares a fact that you feel is not true, try to refrain from pointing out the discrepancy. In this situation, keep your condolences sincere, brief, and to the point.) (The exception is when you know someone has had an illness or death in the family and wish to express condolences. Death, religion, and politics are absolute no-no’s. This is typically what people refer to when they say, “small talk.”Īt this stage, you will focus on facts rather than feelings, ideas, and perspectives. Level 1: Discussing General TopicsĪt the most basic level, stick to general topics: the weather, sports, non-controversial world events, movies, and books. Identifying where you are and where you should be is not always easy, but having an objective outline can help you find your way through uncomfortable situations. Many experts propose a simple three-level framework that you can use to master the art of conversation. How do you know what to share and when to share it? How do you know what topics to avoid? How do you become an engaging conversationalist? ![]() To gain new skills to master conversations, consider attending the one-day Communication Skills Training Course delivered by pdtraining in Adelaide, Canberra and many other cities in Australia.Įngaging in interesting, memorable small talk is a daunting task for most people, especially with strangers. Develop the skill to interact brilliantly ![]() Mastering effective communications skills can put you ahead of your competition when you interact with your clients and business partners. ![]()
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